One of the most unfair aspects of online review sites is the ability for malicious people to game the system and post defamatory and false reviews about your business.

No small business owner likes to see negative online reviews. They can be disheartening, annoying and quite shocking, but can also provide honest feedback about areas of your business that you may be blind to.

One of the biggest mistakes any small business owner can make is to believe they don’t need to engage in online reputation management, just because they run a small business.

As difficult as it may seem sometimes, you should never let your reputation be left to chance. Having a good reputation is crucial to the growth of your business.